At Media Collection Shop, we take pride in delivering entertainment collectibles that bring joy to enthusiasts worldwide. We understand that sometimes an item may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process.
Return & Exchange Timeframe
You have 15 days from the delivery date to request a return or exchange for eligible items.
Step-by-Step Return Process
Email us at [email protected] with your order number and reason for return. Use the template below to ensure we have all necessary information.
Our team will review your request and provide a Return Authorization Number and shipping instructions within 2 business days.
Carefully repackage the item in its original packaging with all included materials, tags, and certificates. Include a copy of your order confirmation or the return form.
Ship the package to our fulfillment center using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
Return Address:
Media Collection Shop
768 Sampson Street
Denver, US 80216
Once we receive and inspect your return, we’ll process your refund or ship your exchange item. See below for timing details.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Media Collection Shop Support Team,
I would like to request a [return/exchange] for my recent order.
- Order Number: [Your Order Number]
- Product Name: [Name of Item]
- Reason for Return/Exchange: [Please describe why you’re returning/exchanging]
- Preferred Resolution: [Refund / Exchange for (specific product)]
- Additional Comments: [Any other relevant information]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Processing
Once we receive your return:
- Inspection Period: 3-5 business days after we receive your item
- Refund Processing: 5-7 business days after approval
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline: Most refunds appear in your account within 10-14 business days from when we receive your return
Note: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Processing
For exchanges:
- We will ship your replacement item once we receive and inspect your return
- Exchanges are subject to product availability
- If the exchanged item has a different price, we will process a partial refund or charge the difference
- Standard shipping rates apply for exchange shipments
Non-Returnable Items
To preserve the integrity of our collectibles, the following items cannot be returned or exchanged:
- Limited Edition & Numbered Items: Art prints, prop replicas, or novelties with limited production runs
- Opened Media: Games, books, or media with broken seals or visible use
- Personalized Items: Products that have been customized or personalized
- Intimate Apparel: For hygiene reasons, certain apparel items cannot be returned
- Clearance or Final Sale Items: As marked on the product page
All sales are final on these specialty collectibles to maintain their value and condition for serious collectors.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product:
- Contact us within 48 hours of delivery
- Include photos of the damage or incorrect item
- We will cover return shipping and expedite your replacement
Need Help?
Our dedicated support team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 2 business days
Thank you for being part of the Media Collection Shop community. We’re committed to ensuring your collecting journey is as exceptional as the items we curate.